Your Comments 2017-10-25T14:35:50+00:00

Your Comments

We always welcome any feedback about your experience at HEART. It’s always nice to know when we’re doing something well, or whether there are areas you think we might be able to improve upon.

If you’d like to leave us a note, please do so via the form on the right. To view HEART’s Compliments and Complaints Procedure, please click here.

If you would prefer that your comments are not featured on our website, please do let us know. Any rude, offensive or insensitive comments will not be published.

Recent Feedback

Thank you for all your help for our wedding reception on Friday. We had a fantastic day. Everything was perfect! The food was delicious and staff were so helpful and lovely. Our friends and family thought we made a great choice having the reception at Heart. Please pass on our thanks to all the staff who made our night so fantastic.

Wedding, October 2017

The concert was very well received and we were really pleased with the audience numbers. Thank you so much for your help in getting these events off the ground at short notice. We particularly appreciated the speed with which you got the webpage and ticket links up and running, and your extra help in putting some fliers out in the venue (which we know made a difference to ticket sales).

Could you please also pass on our huge thanks to Carol and Jemima for being so very helpful and flexible on the night. They were brilliant and really helped us to give the audience an all-round quality experience.

August 2017

I just wanted to say a huge thank you for the party yesterday. It all went so well, and the children and the adults thoroughly enjoyed themselves.

Please extend my genuine thanks to the entire team at Heart; the food was absolutely great (many parents commented on it being the best kids party food they’ve ever had!), and both the lady who was there in the afternoon, and the lady who was there at the end, couldn’t have been more helpful. The staff in the café were also, as always, absolutely great, just so friendly and accommodating.

My friends and I are all local and are all big supporters of Heart. I’d be interested to know how we can continue to support Heart, and to ensure that our community retains this wonderful place, and makes the best of it.

August 2017

We had a great turnout for our event at HEART on Wednesday.  Many attendees commented on the lovely food and friendly staff.  There were two gentlemen and an older lady on reception who were all very warm and helpful and made stellar efforts to accommodate our ever-changing timings, for which we were extremely grateful.  Although I was disappointed not to get to meet you and thank you in person, there will hopefully be another opportunity, as I am confident we will be booking your venue again (in fact, our operations managers are there today!).

July 2017

I just wanted to say a big thank you to the Heart team for ensuring our BBC Radio Leeds debate went without a hitch.  Great, helpful staff and everything was just as we wanted.

BBC Radio Leeds, June 2017

Thanks for your email and for being so accommodating with our request to film. The venue is brilliant and I will certainly keep it in mind for future filming.

BBC, September 2016